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PURE Drinkware offers a limited warranty of defects in materials and workmanship for a period of 90 days after original purchase from an authorized PURE Drinkware dealer or on our website.

  • PURE Drinkware will not accept a warranty claim if the product has evidence of excessive wear or misuse.
  • Please note the manufacturer’s warranty does not mean that you can abuse your PURE Drinkware product and expect us to replace it for free. We don’t cover normal wear and tear on things like paint finishes, dents from drops, broken glass, broken caps from drops, rubber gaskets being pulled off by toddlers, loss, theft, or any other misuse of product or care instructions within packaging (Dishwashing, etc.). PURE Drinkware reserves the right to request images of defective product validation if deemed appropriate for certain requests.
  • If a covered defect is discovered, PURE Drinkware will replace your product with the same or similar product at PURE Drinkware’s option for FREE after a visual inspection has been completed. Proof of purchase is required for all warranty claims, so be sure to hold onto your receipts.


If you believe your PURE Drinkware product to be eligible for replacement, please complete the form below and a PURE Drinkware Customer Care Representative will be in touch with you within 1 business day with next steps.

If you feel that your product hasn’t performed up to your expectations,
please see below what is covered in our warranty.


  • Craftmanship
  • Material Defects
  • Loss of Vacuum Insulation



  • Normal wear & tear, dents, punctures, scratches, chipped paint, fading of paint.
  • Extreme or improper use of product
  • Damage to product and accessories caused by improper cleaning, disassembling or post purchase modifications.
  • Mold on silicone seals and gaskets caused by improper cleaning and/or drying.
  • Accidental damage caused by product owner.
  • Discontinued Products

Please be advised for product replacements via warranty claim, if your item is not currently in stock on our website we can only offer a close match to the product ordered from our existing stock.

Warranty claims cannot be considered without a valid proof of purchase.